We are recruiting to fill the position below:

Job Title: Supervisory Visa Assistant

Announcement Number: Lagos-2026-006S

Location: Lagos

Employment Type: Full-time

Duties

• The Incumbent serves as the Locally Employed (LE) Staff supervisor of the thirteen-person LE Staff in the Nonimmigrant Visa (NIV) Unit.
• The NIV Unit is the largest in Africa and is one of the highest-fraud NIV Units in the world.
• Coordinates the processing of all non-immigrant visa work for the Lagos consular district, encompassing the full range of non-immigrant visa classifications, including tourist and student visas, as well as petition-based work and performance visas.
• As supervisor, the incumbent supervises two to three FSN-08 Team Leads and indirectly supervises the four to six FSN-07 Visa Assistants on each team and serves as rater and reviewer for annual evaluations.
• The incumbent is responsible for actively contributing to an inclusive and diverse environment and ensuring that all employees are treated equally.
• The incumbent oversees all onboarding and ongoing training for the NIV Unit. The incumbent also oversees all NIV processing for over 300,000 cases per year.
• Incumbent supervises all NIV scheduling, pre-screening, intake, data entry, visa printing and pass back, screening documents and cases for fraud indicators, and provides guidance to consular officers. 
• The incumbent acts as a liaison among NIV LE Staff, adjudicating officers, the Fraud Prevention Unit, and the NIV Chief in monitoring and modifying procedures to enhance the unit's operating efficiency and serves as the principal advisor to adjudicating officers.
• This position is a "hands-on" customer service position that requires decisive action and exceptional interpersonal skills.

Qualifications

Option 1

• Education: A University Degree in any of the following: Business Administration, Communications, Public Administration, Sociology, or law is required.  
• Note: The NYSC Certificate/Exemption/Exclusion document is required
• Experience: Minimum three (3) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required.
• Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations, including one (1) year of previous experience as a supervisor.

Option 2:

• Experience: Minimum five (5) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required. Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations, including one (1) year of previous experience as a supervisor.
• Education: Two (2) years of university studies in any field.

Skills And Abilities:

• The ability to apply good judgment in evaluating evidence and to apply relatively complex regulations correctly is required.
• Excellent organizational, management, communications, and interpersonal skills are required.
• Ability to multitask efficiently with a high degree of accuracy in a very demanding work environment is required.
• Ability to perform all the duties connected with NIV processing is required.
• Ability to draft correspondence and cables in correct, standard English is required.
• Proficiency with Microsoft Office software, with proficiency in database and/or spreadsheet applications, is required.
• Keyboard/typing skills with good accuracy are required.

Salary

USD $31,771 / Per Year.

Application Closing Date

10th April, 2026.